intelliresponse.com[24]7.ai Acquisition of IntelliResponse | [24]7.ai

Skip to main content [24]7.ai [24]7.ai Main navigation Products [24]7 Active Share [24]7 AIVA Virtual Agent [24]7 AIVA for IVR [24]7 Answers [24]7 Chat [24]7 Customer Journey Analytics [24]7 Messaging [24]7 Agent Services [24]7 Personalization Solutions By Role Marketing Sales Customer Care By Industry Agencies Financial Services Healthcare Insurance Retail & e-Commerce Telecom Travel & Hospitality Utilities Platform [24]7 Agent Services Overview Agents & Technology Results Featured Resources [24]7.ai Platform Overview Chatbot & Virtual Agents Enterprise AI Blending AI & Agents Conversational Commerce IVR Automation Digital Marketing Insights & Journey Analytics Resources Company Company Overview Why [24]7.ai Blog Careers Contact [24]7.ai Leadership Board of Directors Management Team Customer Advisory Board News Webinars & Events [24]7.ai Foundation Partners Products Solutions Platform Resources Company Products [24]7 Active Share [24]7 AIVA Virtual Agent [24]7 AIVA for IVR [24]7 Answers [24]7 Chat [24]7 Customer Journey Analytics [24]7 Messaging [24]7 Agent Services [24]7 Personalization [24]7 Active Share [24]7 AIVA Virtual Agent [24]7 AIVA for IVR [24]7 Answers [24]7 Chat [24]7 Customer Journey Analytics [24]7 Messaging [24]7 Agent Services [24]7 Personalization Solutions By Role Marketing Sales Customer Care By Industry Agencies Financial Services Healthcare Insurance Retail & e-Commerce Telecom Travel & Hospitality Utilities By Role Marketing Sales Customer Care By Industry Agencies Financial Services Healthcare Insurance Retail & e-Commerce Telecom Travel & Hospitality Utilities Platform [24]7 Agent Services Overview Agents & Technology Results Featured Resources [24]7.ai Platform Overview Chatbot & Virtual Agents Enterprise AI Blending AI & Agents Conversational Commerce IVR Automation Digital Marketing Insights & Journey Analytics [24]7 Agent Services Overview Agents & Technology Results Featured Resources [24]7.ai Platform Chatbot & Virtual Agents Enterprise AI Blending AI & Agents Conversational Commerce IVR Automation Digital Marketing Insights & Journey Analytics Resources Company Company Overview Why [24]7.ai Blog Careers Contact [24]7.ai Leadership Board of Directors Management Team Customer Advisory Board News Webinars & Events [24]7.ai Foundation Partners Company Why [24]7.ai Careers Partners [24]7.ai Foundation Contact Us Board of Directors Management Team Customer Advisory Board News Blog Webinars & Events Products [24]7 Active Share [24]7 AIVA Virtual Agent [24]7 AIVA for IVR [24]7 Answers [24]7 Chat [24]7 Customer Journey Analytics [24]7 Messaging [24]7 Agent Services [24]7 Personalization Solutions By Role Marketing Sales Customer Care By Industry Agencies Financial Services Healthcare Insurance Retail & e-Commerce Telecom Travel & Hospitality Utilities Platform [24]7 Agent Services Overview Agents & Technology Results Featured Resources [24]7.ai Platform Chatbot & Virtual Agents Enterprise AI Blending AI & Agents Conversational Commerce IVR Automation Digital Marketing Insights & Journey Analytics Resources Company Company Why [24]7.ai Careers Partners [24]7.ai Foundation Contact Us Board of Directors Management Team Customer Advisory Board News Blog Webinars & Events Login CONTACT US REQUEST A DEMO Login SEARCH [24]7.ai Acquisition of IntelliResponse In 2014, [24]7.ai announced the strategic acquisition of IntelliResponse Systems, the market leader in virtual agents and digital self-service. The acquisition was designed to solve the problem that many companies faced when it came to customer engagement. When consumers interacted with a virtual agent, they would often come to a point where their questions would be too specific or complex and they would need to interact with a chat agent or the call center. What is a Virtual Agent? A virtual agent is an intelligent, enterprise-grade chatbot . It is intelligent because it uses AI to analyze huge amounts of big data to determine consumer intent. It is enterprise-grade because it integrates with all enterprise systems of record and systems of engagement including knowledge management software and knowledge base software. IntelliResponse developed a patented approach to intent recognition that enabled consumers to complete tasks using self-service. The technology developed by IntelliResponse paved the way for [24]7 AIVA , the industry-leading AI-powered conversational chatbot. When combined with [24]7 Chat customer service software, consumers can effortless transfer between the virtual agent and the live agent. Together with [24]7 Platform , the company provides predictive, end-to-end customer engagement and insights for cross-channel journeys. How do Virtual Agents and Live Agents Work Together? Here’s just one example of how [24]7 AIVA and live agents work together. A customer goes to their wireless provider’s website and enters a question with the virtual agent asking if they are eligible for a particular wireless plan option. When their questions become more specific and complex the virtual agent, using the company’s data and predictive analytics, escalates the customer to a chat agent that is better suited to resolve a more narrowly focused query. The customer and data are then seamlessly transferred to a chat agent, improving the customer experience without losing the context of the journey. The customer’s queries are quickly answered, improving business results and customer satisfaction scores (CSAT). Related links RELATED LINKS Don’t Just Respond. Anticipate We Make it Simple for Consumers to do Business with You Make It All About Personalization AI That’s Fluent in Your Customer Make Smarter Consumer Connections Industries We Serve Criteria for Comparing AI Chatbots and Customer Experience Solutions What is a Chatbot? Footer - Company links Company Why [24]7.ai Blog Careers Contact Us [24]7.ai Foundation Footer - Sales and Pricing Sales & Pricing GDPR Compliance Product Releases Portals PORTALS My [24]7.ai Product Documentation Social Footer menu nav ©2020 [24]7.ai, Inc. Legal Mailing List My [24]7.ai Privacy Security JP Site Site Map...